Privacy Policy

At MoveONepal, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services or visit our website.

By using our services, you consent to the data practices described in this policy. We may change this policy from time to time, and changes will be effective upon posting to our website.

We collect several types of information to provide and improve our services to you:

2.1 Personal Information:
This includes your name, email address, phone number, physical address, payment information, and other identifiers that you provide when using our services.

2.2 Delivery Information:
Details about the packages you send or receive, including sender and recipient information, package contents (as declared), delivery times, and delivery status.

2.3 Website Usage Data:
Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and other analytics data.

2.4 Location Data:
When you use our delivery services, we may collect real-time location data to facilitate efficient deliveries and provide tracking information.

We use the information we collect for various purposes, including but not limited to:

• Providing and maintaining our delivery services
• Processing and completing delivery transactions
• Communicating with you about your deliveries and our services
• Improving our services and developing new features
• Analyzing usage patterns and optimizing our website
• Sending promotional materials and offers (if you've opted in)
• Complying with legal obligations
• Resolving disputes and troubleshooting problems

We may share your information in the following circumstances:

4.1 Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

4.2 Business Partners:
For certain services, we may share information with business partners who provide complementary services (e.g., customs clearance for international deliveries).

4.3 Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers:
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent:
We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of our website.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom of this policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +977 9866961393
• By mail: Sankhamul Planning, Lalitpur, Nepal

Last updated: June 13, 2025